← Back to Vilora
Customer Helpdesk

How can we help you?

Have questions about your subscription, AI insights, or security? We are here.

Direct Email

support@getvilora.com

Response time: Within 72 hours

💬

Friendly human help

Real people read every message you send.

🔒

Private by design

Your details are never sold or shared.

⚡

Priority for Plus

Premium Plus members are answered first.

Send us a message

Tell us what you need and we will get back to you by email.

Quick answers

How do I change or cancel my plan?+

Open Pricing, pick the plan you want, and follow the steps. To cancel, write to us from the email on your account and we will take care of it.

Is my financial data safe?+

Yes. Your data is encrypted, protected under GDPR and EU privacy standards, and never sold or shared with third parties.

Why is an AI insight not showing?+

AI Insights need a Premium plan and at least a few days of income and expense entries. Add more transactions and check again.

How fast will you reply?+

We answer every message within 72 hours. Premium Plus members get priority support.

Prefer email? Write to us any time at

support@getvilora.com